Extelligence Article - 15MB of fame
PS. the navi for the article is on the top of the page.
everything and nothing that involves notions of a design and thinking pattern that Rob van Kranenburg and me called "Resonance Design" (or Extelligence Design, your choice)
User-generated content brings "huge additional pressure," Bermel said. "We want our brand in the marketplace presented in a certain way. Our advertising teams are used to push marketing--now we're asking them to create pull marketing, things that will attract people to our brand."
She also decried that "We say the new metric is engagement, but when people ask what that is, we can't really tell them."
Trimble said there was a "major paradigm shift" underway..." - more -